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 * * * New RIFF Box users, read this * * *

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PostSubject: * * * New RIFF Box users, read this * * *   Sat Sep 10, 2011 1:15 pm

Hello,
At first, i wish to thank You for purchasing our product. You're welcomed to ask for any kind of help in our section !

Since You're beginner, here is the most important set of information related to setup and functions of RIFF Box.


- Download Installation of RIFF Box driver


Depending on Your operating system, download appropriate driver and unpack it to Your hard disk.
Connect the RIFF Box to USB port on Your PC using USB cable. Make sure
to use root USB ports, (usually back side of PC) and not the HUB ports.

Windows will detect the new hardware, and request the software driver.
YOu can now select driver directory where You've unpacked it.

You may need to DISABLE driver signing option in system settings.

- Download and installation of RIFF JTAG Manager software

Download
setup file and execute it. The JTAG Manager will be installed to
\System Drive\Program Files\RIFF Box JTAG Manager directory. Example :
"C:\Program Files\RIFF Box JTAG Manager"
Quick launch and Program group icons will be installed too.

Now You can start the RIFF JTAG Manager application and download all the files which are required to use RIFF Box.
-----
IMPORTANT ! ! !
Windows VISTA and Windows 7 users may need to start software using administrator rights !
-----

Switch the JTAG Manager software to "Box Service" TAB :

[You must be registered and logged in to see this image.]

Now You can click "Check for updates" button. JTAG Manager will now try to access RIFF Box update server.
----
IMPORTANT ! ! !
If You have firewall set, You need to allow access !
----
JTAG Manager will access the update server and download list of available updates:

[You must be registered and logged in to see this image.]

As You can see, all available files are check by default, and queued for
download. In case You don't need all the files at once, You can use
right click to un select all files, and manually chose ones You need
urgently. Since there is around 800MB of files currently, and this size
will increase with time, You can download only files which You really
need at the moment.
In that case, make sure to include latest RIFF Box firmware, and latest
JTAG Manager software, together with desired device DLL! ! !
You can now click "Download Selected" and wait til process is finished :

[You must be registered and logged in to see this image.]

RIFF JTAG Manager will be restarted, and in case You've downloaded new firmware, firmware update will be requested:

[You must be registered and logged in to see this image.]

Now press "Yes" and wait for process to be finished.
----
IMPORTANT ! ! !
In some cases You may need to install RIFF Box driver again, since
update mode enumerates box with different VID&PID. In this case,
update process will be stuck at "Restarting". Simply press "Stop" and
reconnect box. After setting up the driver, You can press "Firmware
update" button again.
----

Now You are ready to use RIFF Box and its software with phones or other supported devices.
Congratulations !
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PostSubject: Re: * * * New RIFF Box users, read this * * *   Sat Sep 10, 2011 1:15 pm

How to request help with supported devices :

- First check if Your problem is already described in any of sticky topics
- Use SEARCH function to check if some of the users already had same problem

If none of above helps, please always open NEW THREAD, with clear, short explanation of problem, and required informations :

- Device model, and cause of "death"
- Logs from RIFF JTAG Manager
- Info if Your box was tested before with another device

DO NOT :


- Use capital letters
- Write anything without DETAILS

Since we have more and more users, You should understand that sometimes
You'll need to wait to receive an answer from supporter, this is normal
situation. There is no need to post same problem more then once.

We are building a list of useful external links, and forum topics, and this will be posted here soon.

Thank You.
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PostSubject: Re: * * * New RIFF Box users, read this * * *   Sat Sep 10, 2011 1:15 pm

Important topics which You need to read, before opening new thread:


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PostSubject: Re: * * * New RIFF Box users, read this * * *   Sat Sep 10, 2011 1:16 pm

Most common phone models mega threads :

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PostSubject: Re: * * * New RIFF Box users, read this * * *   Sat Sep 10, 2011 1:16 pm

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PostSubject: Re: * * * New RIFF Box users, read this * * *   Sat Sep 10, 2011 1:16 pm

Some users don't know how to install RIFF BOX driver, so here is full step by step manual for Vista and Windows 7 users:



  • Download driver from Riff Box site :
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  • Unpack the RAR file to any directory
  • Connect the RIFF Box with USB cable to Your USB port on PC
  • Windows will detect new hardware and show notification :

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  • Click it and check what is it about [You must be registered and logged in to see this image.]

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  • Windows will report that no driver is found:

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  • Close this dialog, and open device manager :

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  • Right click on "RIFF BOX by Rocker Team (c), 2010, and select "Update Driver Software
  • Windows will launch driver installation wizard - select "Browse my computer for driver software"

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  • Now select "Let me pick from a list of device driver software on my computer"

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  • On next dialog, click "Next"

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  • Click "Have Disk . . ."

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  • Click "Browse" :

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PostSubject: Re: * * * New RIFF Box users, read this * * *   Sat Sep 10, 2011 1:17 pm


  • Navigate to directory where You unpacked driver, select *.inf file , and click "Open" :

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  • Click "OK" :

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  • Select "RIFF BOX Control Port", and click "Next"

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  • Windows will warn You about unsigned driver software. Select "Install this driver software anyway"

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  • Windows will now start installing selected driver :

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  • Congratulations, You just finished first step in using RIFF Box !

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Take note, You may need to repeat this procedure when You perform RIFF Box firmware update for first time !

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PostSubject: Re: * * * New RIFF Box users, read this * * *   Sat Sep 10, 2011 1:17 pm

This will explain how to manually update RIFF Box firmware :



  • Start the RIFF Box JTAG Manager, and switch to "Box Service" TAB:

    [You must be registered and logged in to see this image.]
On this screenshot You can see that box is in "Bootcore" mode.



  • Click the three dots inside red square in order to open firmware file :
Firmware
files are located in "C:Program FilesRIFF Box JTAG
ManagerFirmwares" folder. If there is no any files, You need first to
perform "Check for Updates" procedure and download available files.

As You can see, full path to selected firmware is now visible in "Firmware" file box. It will be stored into Windows registry.


  • RIFF Box is now being updated. In case Box was in normal mode, it will be switched to "Bootcore" mode. You may need to install RIFF Box driver again !

    [You must be registered and logged in to see this image.]
  • Firmware update is now finished, and box is restarting to normal mode:

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  • Now everything has been finished successfully and box has latest firmware :

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